Small Business Roundtable - June2025

Exceptional customer service is the heartbeat of any successful business, fostering trust, loyalty, and lasting relationships. In this roundtable, we’ll explore key strategies—from handling tough interactions with grace to leveraging social media and personalization to enhance customer connections. Together, we’ll exchange insights on building a customer-first culture, responding effectively to feedback, and creating experiences that keep people coming back. Whether you’re looking to refine your approach or gain fresh perspectives, this discussion will offer practical tools to strengthen your business from the inside out.   WHAT'S THE SBR?  Small Business Network is a monthly workshop for small business leaders of member businesses with nine or less employees. This supportive network joins across industries in thought leadership, sharing of best practices and helps one another navigate common small business challenges. This group is facilitated and managed by a Chair and Vice Chair who are small business leaders and focused on being run by small business leaders in a casual and dynamic format.

10-11 a.m.